Shipping & Delivery

Below are the questions we get asked most often about buying from our online shop - If you do not see your topic listed here please contact us and we would be happy to answer any queries you have.

What currency do you charge in?

Prices are in US dollars.

What is the minimum order amount?

The minimum spend to activate a shipping option is US$15

How long will it take to process my order?

Once your order is received you will receive a confirmation email. Our mail order team will process your order on the next business day.

How much does shipping cost and are there any taxes?

If you spend over $85USD shipping is free. Orders under $85USD ship for a flat rate of $25. 

Are my credit card details safe?

YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details.

We will not share your personal details with any third party.

What is your refund / return policy?

We will refund any un-used items within 30 days upon return in complete packaging. Faulty and damaged goods will be promptly replaced at no charge.

How long does shipping take?

Once processed orders are dispatched and should be received within 14 business days. If you do not receive your order,please contact our team with your order details and we will try assist you the best we can.

In order to avoid any potential issues with ​customs clearance of products you have purchased, please contact your local customs office to find out their regulations around importing of goods into your country.

We make every effort we can to avoid any additional charges being incurred by our customers, however we ship to 179 countries who all have different import standards and entry requirements. We have no control over other countries international customs services and their domestic postal networks. 

Lanocorp New Zealand Ltd. will not be held responsible for any additional charges, Import Duties, or Goods and Services Tax that you are charged by your national customs office. 

Please be aware of your entry requirements before placing an order.